Our aim is to improve navigation and efficiency for admins while maintaining a balance between information scent and density. The admin panel's sidebar has undergone a transformation, featuring a fresh layout that accentuates clarity by rearranging, renaming, and repositioning items. You can either accept and join the call room or decline the call. If the Rocket.Chat app is running in the background, the incoming call will have a calling experience as that of your phone. If the Rocket.Chat app is active, the incoming call will be displayed as a notification within the app. From version 6.4 and above, when you receive a call in Rocket.Chat, it will ring in your mobile app too. You have the flexibility to choose your preferred provider for audio and video calls. In version 6.4, we are implementing the feature of ringing the users before initiation of a call in the mobile app. This functionality is available to Community and Enterprise workspaces. The ability to have threaded conversations adds an asynchronous element to messaging, reducing the burden of constant hyper-awareness. When collaborating externally, you don't need to worry about keeping track of information or monitoring important discussions. Threads in federated channels usually consist of replies or subsequent conversations. In version 6.4, we are introducing the capability to have threaded discussions in federated channels, enabling you to organize your discussions across federated channels and collaborate without interrupting the flow of the conversation. They enhance the ability to process room content, track, follow, and resume conversations more effectively. Threads in Rocket.Chat help to arrange discussions and allow users to talk about topics without creating chaos in a room. That's why message threads are a solution to the chaotic messaging environment. Frequently, teams struggle with unstructured communication. Have you ever experienced the overwhelming bombardment of disorganized, unread messages? Especially those that involve a constant back and forth. Please refer to our technical documentation for more information. This dashboard is supported for the workspaces on commercial plans. However, during the transition period, both dashboards will coexist, giving users ample time to explore and adapt to the new possibilities. As we progress, the older Analytics dashboard will be eliminated to better streamline the product. The Reports dashboard will display metrics similar to the existing Analytics dashboard but with enhanced visualization, new metrics and segmentations. Additionally, analyzing the data on the Reports dashboard enables users to identify areas for improvement, enhance customer interactions, and strategically improve team performance. By understanding how support inquiries are distributed across different channels, departments, and agents, users can efficiently allocate resources. The Reports dashboard not only offers metrics but also actionable insights. One of the best aspects is that administrators, managers, and supervisors can export the data to a CSV file, allowing for extensive cross-referencing and insights. It provides an overview of important information, such as:īy selecting predefined time ranges or custom periods, users can uncover hidden trends and patterns in the data over a period of time. This new feature organizes important customer support data in a user-friendly format. In this latest version of Rocket.Chat, the Omnichannel feature set welcomes a valuable addition: the Reports dashboard. ![]() Introducing a dashboard for Omnichannel Reports Keep checking this space for more updates on the upcoming version. We're already hard at work on the next version of Rocket.Chat, which we believe will be even better than the last. We are thrilled to announce that Rocket.Chat 6.4 is now live! This latest version is packed with a host of exciting new features and major enhancements that we believe our users will love.īut we're not stopping there.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |